Customer Protection

Southern Exposure warranties all of its Balled and Burlapped (B&B) or container sized woody plants, one gallon size or larger 100% for (3) months from the date of installation on properties without irrigation and (1) year for properties with irrigation, providing that it has received the proper care.  Payment must have been received as set forth by the terms of the sale. The warranty is good for one replacement of each original plant, no cash refunds. As with the landscape industry norm on all herbaceous plants there is no warranty on perennial flowers, groundcovers and bulbs. There is no warranty on seed or sod.

Extended Plant Material Warranty

Southern Exposure offers to its customers an extended warranty program. For installation customers who sign up for a GOLD Package Maintenance program will warranty all balled and burlapped (B&B) or container grown woody plants of one gallon size or larger (100%) for the length of their maintenance contract, providing payment has been received as set forth by the terms of the sale and the customer remains current in payment for all maintenance services provided. The warranty is good for one replacement of each original plant, no cash refunds. The typical 1-year Landscape Warranty does not cover Perennial flowers or Groundcovers. We at Southern Exposure pride ourselves on going beyond the normal industry standard for our installations.

Southern Exposure does Not Warranty

• Any plant material, if payment is not received in full, within 10 days of job completion.
• Any special request plant, which we state is not hardy or is only marginally hardy in our area.
• Plants that are destroyed by acts of God. Including but not limited to, high winds, floods, vandalism, lack of maintenance, abuse, neglect or willful damage to property by man or animals.
• Any customers plant material that was transplanted by Southern Exposure.
• If a plant has been moved from its original location.
• This warranty is for ONE replacement of each original plant only, no cash refunds.

Please Fill Out the Warranty Card Completely

After it is determined that there is a warranty item that needs to be replaced or repaired, a warranty card must be completed in order to expedite any service work. Southern Exposure will only replace/repair items for which the warranty card has been properly filled out. The warranty card must be received before the end of your warranty period.

Contact our sales office for more detailed warranty information regarding workmanship, and brick paving.